Refund policy
Thank you for shopping with HealthyGreen.
Please read our return and refund policy carefully.
Return Eligibility
Returns are accepted within 8 days including the delivery date, and only in cases where the product meets the conditions listed below.
To be eligible for a return, the item must:
- Be in the same condition as received
- Be unused and unopened
- Include all original packaging and tags
- Include proof of purchase or receipt
Returns that do not meet these conditions may not be accepted.
Defective or Incorrect Items
If the product you received is:
- Damaged
- Defective
- Soiled during delivery
- Incorrect item sent
Please contact us immediately.
In these cases, we will cover the return shipping costs and arrange a replacement or refund.
Customer-Initiated Returns
If the return is due to customer reasons such as:
- Ordering the wrong item
- Change of mind
- Not satisfied with the product
- Damage after delivery
The customer is responsible for return shipping costs, including the original shipping fee.
Products that were free of charge (¥0 promotional items) cannot be returned.
How to Start a Return
To request a return, please contact us at:
Once your return request is approved, we will provide:
- Return shipping instructions
- Return address information
- Return shipping label (if applicable)
Returns sent without prior approval will not be accepted.
Return Address
Please send approved returns to the following address:
Healthy Green
Ito-Yokado Kokuryo Store 3F
8-2-64 Kokuryo, Chofu City
Tokyo, Japan
Damages and Issues
Please inspect your order upon receipt.
If you receive a product that is:
- Defective
- Damaged
- Incorrect
Please contact us immediately so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (food, flowers, plants)Customized or personalized items
- Hygiene products (beauty or cosmetic products)
- Hazardous materials, flammable liquids, or gases
If you have questions about a specific product, please contact us before purchasing.
Additionally, we do not accept returns for:
- Sale items
- Gift cards
Exchanges
The fastest way to exchange an item is to:
- Return the original product (if eligible)
- Place a new order for the desired item
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
To qualify:
- The item must be unused and in original condition
- The item must include original packaging
- Proof of purchase must be provided
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved:
- The refund will be processed to your original payment method
- Refunds are typically issued within 10 business days
Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 16 business days have passed since your refund was approved, please contact us at:
